In this course we will focus on understanding the various stages an order goes through for execution to the customer, the pivotal role each warehouse function plays in the customer delivery, the need and use of different MHE, importance of inventory management and cross dock facilities and the impact of E- commerce on todays client.
Duration: 2 days
In this course we will focus on understanding the vital role of transport and the manner it affects the economy, optimal utilization of the correct TMS, identifying the different modes of transport and when they are required to be used, understand the risk involved in logistics and ways to reduce these risks.
Duration: 2 days
In this course we will focus on the design & layout for stock optimization, the importance of the inventory control systems, ABC analysis, methods to minimise stock loss, advantages of good inventory practices and how to turn bad practice into good practice as well as the various methods of stock count.
Duration: 2 days
In this course we will focus on methods we can use to improve productivity, understanding the change of the business, learning to measure these changes and managerial controls and interaction on productivity.
Duration: 2 days
In this course we focus on the role procurement plays in the organization, the impact of good and bad procurement, approaching a tender document, selection of key suppliers and the impact this has on your business, supplier negotiations on prices and service delivery, drafting SLA and drafting of scorecards to monitor and assess the service provided by the suppliers.
Duration: 2 days
We look at Internal and external customers. How to create a customer centric culture and dealing with different types of customers. This course focuses on all aspects of customer service and emphasises on areas that customers look for that make your company different from the rest.
Duration: 1 day